Recovery Warranty not paying out

My car was ****** October 2020. Cartrack asked for documentation leading to the warranty claim which i had submitted. Today 11 January 2021 I get a email saying rejected due to not testing my device. I would like to state that when I took out this contract over the phone no one told me about testing the device. I don't think I received this in writing as well. Furthermore the device was working when the car got ****** because Cartrack picked up signals from the device before it was taken out by whoever stole it. This is false advertising of the warranty claim. You guys are trying in everyday not to pay. I still cannot believe that I have a taken out a new device with your company again. I also believe that it is not right of the client to test the device as we are paying you guys track our vehicles. Therefore it should be cartrack responsibility to test the tracker themselves. I would also like to state that I used to get SMS’s saying that my device was being tested. You guys are trying every way not to pay and I will not recommend this company to anyone. I really feel ****** of this warranty being a loyal client who came again.