Recovery Warranty

I had a recovery warranty with Cartrack, i took it because I trusted them so much, however my car got ****** on the 18th February 2025 and Cartrack fsiled to recover the car, so I had to claim for the recovery warranty My concerns are as follows:

1. Cartrack has been rejecting my claim for warranty recovery, the reason being that my warranty has lapsed. However, I proved to them that I had renewed it a day before the car was ******. After 2 days of communicating with them, they agreed that the warranty has been renewed.

2.. Cartrack is now saying that I do not qualify for my recovery warranty the reason being that I did not call them on a quarterly basis.

3. However the tracking device was not faulty as they could track the car on the day it was ******.

4. Cartrack used to call me if I Jumpstart my car or remove a battery, which shows that their device was working.

5. Cartrack **** to me on the 19th February 2025 after I reported the car being ******, they called me and said they have recovered the car burning in Soweto, Pimville. Which was false information, as the car that was burning did not have the VIN Number so it couldn't be identified as mine.

Cartrack changed their statement and now they declared that they did not recover the car. Cartrack is very dishonest, unreasonable and unfair to me.