Recover warranty plan and unpleasant customer handling

I was paying for the car track warranty plan with car track. My car was hijack and was not recovered by cartrack.

1. They failed to keep me updated and I had to call them to get feedback the status.

2. They denied the recovery warranty and the reason was because I dd not call in the first quarter and only called twice in the second quarter.

The last two quarters I called the device was working perfectly and all payments fully up to date. When I called it was indicated that the device still works and is not faulty however when I logged the claim they used the fact that the first quarter I did not call.

I am truly disappointed in the service I received and the treatment I have received having been really compliant and loyal to the brand.

I can confirm the company has lost one customer. But yet again what is one customer in the million customers the company has?