tM
thapelo M
1 reviews | Active since Oct 2012
03 Apr 2024, 16:44
Received an automated call from the car track company as the car battery was being changed
Received an automated call from the car track company as the car battery was being changed. Mpho Mohlabi was the service consultant who asked why I called, I explained that it was an automated call from their side, and she asked the security questions as per the procedure. After verification, she, I informed her that the battery charge would take 30 minutes and she could record that, she said that she will not I should call back if not that's not what she's going to do and hung up before I could even finish my statement. Unprofessional
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Replies (3)0
Replies (3)
Cartrack's replyOfficial
03 Apr 2024, 17:34Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
The Cartrack Team
Cartrack's reply03 Apr 2024, 17:34
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
The Cartrack Team
tM
thapelo M's updateReviewer Update
04 Apr 2024, 08:15Good day,
Thank you, I would like to be given feedback on the outcomes of your investigation.
Kindly be notify Lesley from your CEO escalations' office that after hours call should be per appointment, it is unacceptable to be called at 19h30 for an interview.
regards
Thapelo
Thank you, I would like to be given feedback on the outcomes of your investigation.
Kindly be notify Lesley from your CEO escalations' office that after hours call should be per appointment, it is unacceptable to be called at 19h30 for an interview.
regards
Thapelo
tM
thapelo M's update04 Apr 2024, 08:15
Reviewer Update
Good day,
Thank you, I would like to be given feedback on the outcomes of your investigation.
Kindly be notify Lesley from your CEO escalations' office that after hours call should be per appointment, it is unacceptable to be called at 19h30 for an interview.
regards
Thapelo
Thank you, I would like to be given feedback on the outcomes of your investigation.
Kindly be notify Lesley from your CEO escalations' office that after hours call should be per appointment, it is unacceptable to be called at 19h30 for an interview.
regards
Thapelo
Cartrack's replyOfficial
04 Apr 2024, 09:18Good day,
We hereby acknowledge receipt of your complaint and would like to thank you for bringing your concerns to our attention.
First and foremost, we would like to take the opportunity sincerely apologize for any inconvenience caused.
We will make contact at a convenient time to assist with your initial complaint.
Kind Regards
The Cartrack Team
Cartrack's reply04 Apr 2024, 09:18
Official
Good day,
We hereby acknowledge receipt of your complaint and would like to thank you for bringing your concerns to our attention.
First and foremost, we would like to take the opportunity sincerely apologize for any inconvenience caused.
We will make contact at a convenient time to assist with your initial complaint.
Kind Regards
The Cartrack Team