RJ
Ricardo J

1 reviews | Active since Sept 2024

27 Sept 2024, 13:36

Really terrible service definitely gonna advice the rest of the folks I've refered not to make the same mistake as me

Car Track Before I use to recommend car track to family an friends but now I advise people not to even sign up with them all the seem to do right is say sorry I've made arrangements with car track agent to cancel one of my vehicles which I've sold the agent told me it would cost R2650 to cancel so I asked is the any payment arrangements they said yes they will get someone to contact me not long I've been contacted an a arrangement was made to pay over a period of 2months but yesterday I've been debit the full amount I've called car track waisting my airtime an all the agents do Is put u threw to different agents which they all say is sorry sorry sorry I was out shopping an my card got declined cause car track made their own debit order.. To top it off I've made arrange ments for them to install a dash camera in my vehicle we set a date for Friday at 8am I took off knowing car track don't stick to time for the technician to come an tell me they don't have any stock of dash cameras call customer care they said they found out yesterday that there isn't any cameras in stock but fail to inform us... Car track hai you guys urls service really sucks big time now what happens in my situation where by url bridge the agreement? Lost a day wages Debit full amount after making the agreement

0
Replies (2)
Cartrack
Cartrack's reply27 Sept 2024, 13:37
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team 

RJ
Ricardo J's update27 Sept 2024, 14:01
Reviewer Update
This is exactly what I mean appoligize how is appoligizing gonna benifit me?
Agents unprofessional all they say I appoligize just to get us quiet...
The technical work url on par.. There I can give credit for that I always get alerted on time...
But customer service SUCKS!!!
SIMPLE QUESTION HOW DO WE RESOLVE THIS PROBLEM AFTER MAKING THE PAYMENT ARRANGEMENTS?
WHY OFFER PAYMENT ARRANGEMENTS OF YOU GUYS ARE STILL GONNA DEBIT ME? WHY WERENT I INFORMED? HAVE I'VE KNOWN THAT NO MATTER WHAT ARRANGEMENTS URL MAKE WE STILL GONNA GET DEBITED THE FULL AMOUNT I WOULD OF BEEN BETTER PREPERED AN EXPECTING THE FULL AMOUNT TO BE DEBITED...
THIS IS THE PROBLEM WITH US FOLKS WE ALLOW OURSELFS TO BE WALKED OVER AN JUST ACCEPT THE OUTCOME
WE SETTLE FOR A SIMPLE SORRY..
THAT'S JUST TO KEEP IS QUIET WE GET TOLD SORRY...
AGENTS *********** YOU ASK QUESTIONS I DONT KNOW
GET REFERED TO THE NEXT AGENT
WHILE WAITING FOR THE NEXT AGENT YOUR AIRTIME GETS FINISHED THEY DONT EVEN CALL BACK
IT'S LIKE THEY GET RELEAVED THEY DONT HAVE TO DEAL WITH THE PROBLEM.
URL GUYS GOT THE RECORDINGS KINDLY LISTEN TO THEM
INSTEAD OF APPOLIGIZING GIVE ME A SOLUTION
STICK TO THE AGREEMENT AN RETURN MY FUNDS SIMPLE.. R2650 IS ALOT OF MONEY TO SOME OF US...
HENSE WE MAKE ARRANGEMENTS FOR PAYMENT
KINDLY GIVE ME A SALUTION INSTEAD OF AN APPOLIGY