Reaction time and consultant's attitude

I switched on my carwatch on the app while I was packed somewhere I didn't feel like my vehicle was safe. Upon leaving the place I struggled to switch it off multiple times but didn't succeed, that's when I decided to drive home. I made two stops on my way home and never received an alert. I only got an alert when I left the last stop to my place which was over an hour. I received a call from a consultant whose name I forgot and I expressed my concerns with the app and the timing alert, but instead of being nice to me, he told me to take up the complain with the fleet management tomorrow (with so much attitude) then he hung up. My concern is that had my car been ******, the recovery time would have failed me due to this,especially since I felt the area where I was did not make me feel safe.