KM
Kenny M

1 reviews | Active since Oct 2018

02 Aug 2020, 12:08

RATHER JOIN ANY OTHER GROUP BUT NOT CARTRACK. DO YOUR RESEARCH FIRST

I signed a digital contract which by the way made me acknowledge terms of conditions that I didn't even get a chance to read cause I wasn't even sure there was such a contract in place. I only found out about this contract 2 years later when I finally had a dispute with them, a car got written off and they said I had to pay a cancelation fee bare in mind this is not a premature cancelation but the contract automatically comes to an end because they can't monitor the car anymore and I also can't claim money from them but they started billing my account and I've decided to go through the legal route to sort this out, because their useless consultants just keep on lying saying the manager will contact me and this has been going on since November

MY MISTAKE WAS NOT RESEARCHING BEFORE I JOINED THEM, THEIR SERVICES ARE HORRIBLE BUT WHEN IT COMES TO PAYMENTS THEY WILL BOTHER YOU NIGHT AND DAY

0
Replies (3)
Cartrack
Cartrack's reply03 Aug 2020, 08:17
Official
 Good day, 
 We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
 The Cartrack Team 
KM
Kenny M's update06 Aug 2020, 17:37
Reviewer Update
Finally spoke to one of the consultants and she assisted me with my problem and we finally resolved it.

One thing I really appreciate is the fact that she kept her word about getting back to me


Cartrack
Cartrack's reply07 Aug 2020, 08:12
Official
 Good  day,

Thank you for taking the time to give us an update on your experience. We sincerely appreciate your input and will inform management and staff of your review.  

Kind regards,
The Cartrack Team