R99 for a no service fee @ CARTRACK

I booked for a Cartrak tracker installation and confirmed 5 December 2024 @ 10h00, according to the call centre Phakiso Motlorung is the technician. I called the call centre at 10h40 to follow up on what is going on. I was assisted by Kholwani Makhokha who scheduled with another tech. I had to hold on for 16 minutes to find out that the Phakiso tech as car problems yet no sms has been received or call. I then asked to speak to a manager and was just transferred to a voice prompt for 5 min when eventually dropped the phone. I called back and asked for a team leader again yet was transferred to a voice prompt for 15 min and I’m still on the call.

You are quick to ensure the Debi check but cannot service your clients, I have approved but for what, no service for R99 per month!!!! I asked for a manager email but was also declined, WTH is going on here. Can a manager urgently call me back.