HM
Hyde M

1 reviews | Active since Oct 2012

28 Sept 2020, 15:00

Quick to sign you up but will not entertain a cancellation call.

Cartrack client service the worst ever. I needed to cancel my contract as it has elapsed and the car is written off. I tried getting through to their call center for the whole month with no success. I wrote an email, went on their website chat portal, send an email on their customer login message portal and no one came back to me. After spending close to R100 of airtime listening to their ads waiting for someone to answer at the call center I was then told I need to give a 21days notice which I had been trying way before that to get through to them with no success. The lady Mokwepa did not even care that if someone had bothered contacting me back I would have met the 21days period, this was not my first time trying she just kept saying these are the terms and conditions. Its a take it or leave it situation with Cartrack.

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Replies (1)
Cartrack
Cartrack's reply28 Sept 2020, 15:20
Official
Good day,
 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team