Querie resolution

I would like to thank Kedibone Jonga for her excellent level of service with the resolution of a querie. I was struggeling for 4 months to resolve a querie, but after a call from this friendly lady, we could come to an agreement. Please make use of Kedibone to train the other call centre agents to her level of service and compassion and empathy with understanding of the situation from a customer side. This lady rock, and many thanks..