Quality service
After responding to a tele-marketer's request for a new contract and tracker installation with Cartrack, it has just gone downhill from there. They are very keen to finalize the contract with you and setup a debit order, but almost two months later I was forced to phone and ask for an installation appointment. They scheduled an appointment in Middleburg, whilst I live in Cape Town. I have to drive to them to have it installed, while they explicitly stated in the original call that they come to your home and at your convenience. For the appointment, I took leave but was communicated that they can't help me on that day, as was promised by the sales consultant, so I am forced to take another afternoon off. I dearly want to support the marketers that phone and I try not to be rude by listening to the offers and then supporting the companies, but Cartrack's follow-up service has really been shocking. I still don't have the terms and conditions for my contract and was promised I would receive that per email. I already verbally consented to the contract, so if I want to cancel now, I will be paying R1700 for receiving no service or tracker...I feel extremely let down by this type of response from a long standing South African company.
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Cartrack's replyOfficial
07 Nov 2017, 10:57We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards,
The Cartrack Team
Best regards,
Cartrack's reply07 Nov 2017, 10:57
Official
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards,
The Cartrack Team
Best regards,
's updateReviewer Update
13 Nov 2017, 14:41And the plot thickens. It’s now a week later and I have still received no communication from CarTrack. I had to contact them personally and inquire after a fitment at the N1 city branch. Today, I arrived for my scheduled appointment at 2 pm, but was only then informed I was required to wait 2,5 hours for the fitment. Why was this not communicated to me in advance? I was now forced to take a full afternoon’s leave, and re-schedule all my meetings.
I am not a serial complainer and this is my first negative review, which should indicate the severity of this matter to you as a business. Can someone please indicate how I can cancel my contract immediately?
's update13 Nov 2017, 14:41
Reviewer Update
And the plot thickens. It’s now a week later and I have still received no communication from CarTrack. I had to contact them personally and inquire after a fitment at the N1 city branch. Today, I arrived for my scheduled appointment at 2 pm, but was only then informed I was required to wait 2,5 hours for the fitment. Why was this not communicated to me in advance? I was now forced to take a full afternoon’s leave, and re-schedule all my meetings.
I am not a serial complainer and this is my first negative review, which should indicate the severity of this matter to you as a business. Can someone please indicate how I can cancel my contract immediately?