****py service give to new Cartrack client

Good Day…I have been receiving numerous calls from Car Track to get a sale. However I was given false information that I need to have the car track installed due to the cover I had chosen with my car insurance. After being **** to and pressured to take the offer from Car Track, I eventually allowed the technician to come and install the tracker. That was my worse decision as I was informed that my first installment will be paid by my "car insurance" which is untrue. The sales person did not give me prices or options to choose from which is called ********* selling. Needless to say, I received a notification from my bank that a debit order of R221.93 was taken out of my account(CARTRACK), which was not even my debit order date. I did not give any permission for CARTRACK to take money out of my account!!

I called the contact center this morning at 8:44am to find out if there are more options to take and so forth, the lady I spoke to was unsympathetic, uncommunicative and transferred my call to the next agent. I have never called a call center that has so many rude agents, nobody was willing to assist, NONE of the agent wanted to take ownership of the call.

Surely after speaking to impolite agents, unmannerly and unpleasant agent, it is not worth the price I am paying for!!Car Track is by far the most expensive car tracker and surprisingly I have received nothing but horrifying, disgustful and worst service EVER!!!

I do not want to speak to “customer care agent”, I need to address this issue with the MD. I am very disappointed and disgusted that I will take this issue to media, Facebook, twitter and radio if given the option to do so due to no response.

I expect a call ASAP, my number is ***- Please ensure that all feedback are on done telephonically and not by Email

Awaiting feedback, Tsholofelo.