****PY CALL CENTRE/INSTALLATION SERVICE

Called Car track this morning to ask what time they coming to install. the lady says they will call me an hour before the time when they on their way. I Then tell her I can't sit at home all day waiting for them to call as I have a job. She replies and says unfortunately that is how it works. I Then say what if I'm not at home and now they going to charge me for a no show. Her reply, she does not have an answer for that. I then tell her to please cancel my car track as I would rather go with a tracking company that can plan better and not inconvenience me. She then cuts my call. I then call back to say I want to cancel my Car track before they have even installed as the service stinks. They cut my call again as they trying to avoid the cancellation. Calls ARE RECORDED SO YOU CAN PLAY IT BACK. Your call center requires better training and I'll keep this as proof should you debit my account. NOT EVEN A REFERENCE NUMBER GIVEN BY THE CONSULTANT