Proven by dealership that they broke vehicle and they refuse to step up

Dear Monisha,

I am writing to follow up on our recent telephone conversation regarding the damage caused to one of my company's vehicles during the installation of a tracking device by a Cartrack technician on January 28, 2025.

As we discussed, the vehicle has been inoperable since the installation, and Toyota has provided you with a letter confirming that the ECU was damaged during the installation process. During our call, you informed me that your manager has refused to compensate us for our lost income due to the vehicle's downtime, which has necessitated us to rent a replacement vehicle. Additionally, you indicated that Cartrack would not cover the cost of the new ECU unit and would impose a cancellation fee for the devices that have not yet been installed.

I kindly request that you confirm in writing that Cartrack will not be liable for the damages incurred, including the cost of the new ECU unit and our lost income. Please also confirm that Cartrack will impose a cancellation fee for the remaining devices.

I would appreciate it if you could provide this written confirmation urgently, as it is necessary for me to proceed with legal action.

Thank you for your attention to this matter.

I have been waiting since you broke my vehicle I did sent many mails no one responded no one cared and no one wants to pay up now. They would ratheret the vehicle wait another three weeks at a dealership. The client needs to pay for everything including the rental and they still deduct premies stay away. I will send more proof of communication and letters screenshots and everything on Tiktok should our legal team advise this.