Proceed with caution

Once they install the unit, you're on your own, locked into a three-year contract or facing a hefty R2700 cancellation fee.

The unit failed 10 months after installation. They demanded R600 upfront to replace it and scheduled fitment for Aug 21 at 10 AM, following a 7-day waiting period. (It's worth mentioning that car insurance isn’t forgiving to reports that the vehicle will be without GPS tracking for 7 days).

On the day of the appointment at 9AM, I confirmed with Cartrack PE that everything was on schedule, but the technician didn’t show up at 10 AM as planned. Shortly after, the PE branch stopped answering my calls, flagged my number, autoredirected my calls, and secretly cancelled the booking without informing me.

I followed up with the head office at 11:30 AM, they couldn’t locate the technician, and by 12:30 PM, they couldn’t find my booking on the system, indicating that the secret cancellation happened soon after they tried to track down the technician. Nonetheless, head office tried to reschedule for 5PM later that day. Again in this instance, the technician (named Siya) did not show up.