Problem with the tracker that they installed in my car.

Yet again Cartrack has disappointed me. Firstly got an sms informing that they tested their product in my car and everything is fine. This past Tuesday I needed to go out and surprise, surprise when I got into my car although all the lights came on ny car wouldn't start. The bect minute I received a message from Cartrack to say they have received a message from me that there is a power event on my car. Yesterday I have send them a message to phone me which happened, spoke to a call centre lady and then after I told her what my problem is she had the nerve to tell me she can't help me. I then insisted she put ne through to somebody else which she did, again I had to explain to this guy and yet I was again transferred to another guy, again repeat my problem for the 3rd time. By that time I am losing my patient. Then I requested him to put me through Juante Steyn which is the manager to phone me which till nie hasn't happened. Again send a message this morning for somebody to be and I am still waiting. I am really at a point that I am now losing all trust in Cartrack. Yet come every month they are quick to take money out of my account and I don't receive the service and value that I am paying for every month. Hope Cartrack you will respond as a matter of urgency.