DH
Darren H
1 reviews | Active since Dec 2012
05 Dec 2024, 14:42
Probably been the wo...
Probably been the worst company in SA I’ve had to deal with
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
05 Dec 2024, 14:49Good day,
Thank you for taking the time to rate our service and give us feedback. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for taking the time to rate our service and give us feedback. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply05 Dec 2024, 14:49
Official
Good day,
Thank you for taking the time to rate our service and give us feedback. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for taking the time to rate our service and give us feedback. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
DH
Darren H's updateReviewer Update
12 Dec 2024, 18:33Still waiting for a response from numerous staff members, even the staff member that contacted me regarding this post.
Today I eventually got to speak to a team leader after many attempts.
Karen assisted and committed to send through the information I require via email but guess what… still no response via email.
I’m starting to think they don’t want any record of email correspondence and only accept telephonic calls.
You cannot track any escalation as they don’t keep records of it and conveniently seem to ignore it.
When a customer cancels or has enquiries is when they will really experience how poor your service levels are.
Today I eventually got to speak to a team leader after many attempts.
Karen assisted and committed to send through the information I require via email but guess what… still no response via email.
I’m starting to think they don’t want any record of email correspondence and only accept telephonic calls.
You cannot track any escalation as they don’t keep records of it and conveniently seem to ignore it.
When a customer cancels or has enquiries is when they will really experience how poor your service levels are.
DH
Darren H's update12 Dec 2024, 18:33
Reviewer Update
Still waiting for a response from numerous staff members, even the staff member that contacted me regarding this post.
Today I eventually got to speak to a team leader after many attempts.
Karen assisted and committed to send through the information I require via email but guess what… still no response via email.
I’m starting to think they don’t want any record of email correspondence and only accept telephonic calls.
You cannot track any escalation as they don’t keep records of it and conveniently seem to ignore it.
When a customer cancels or has enquiries is when they will really experience how poor your service levels are.
Today I eventually got to speak to a team leader after many attempts.
Karen assisted and committed to send through the information I require via email but guess what… still no response via email.
I’m starting to think they don’t want any record of email correspondence and only accept telephonic calls.
You cannot track any escalation as they don’t keep records of it and conveniently seem to ignore it.
When a customer cancels or has enquiries is when they will really experience how poor your service levels are.