TM
Thabisile M
1 reviews | Active since Apr 2024
19 Apr 2024, 13:12
PRO RATA
I joined Cartrack on the 3rd of April and was told that they will debit their pro rata on the agreed date with them of which it is my salary date. But to my surprise they debited me today an amount of R213.67, I called in to inquire and was told that is my pro rata and they still gonna debit again month end of April. I mean like how does one pay a tracker twice in a month and I was never told that....
Helpful (0)
Replies (4)0
Replies (4)Cartrack's replyOfficial
19 Apr 2024, 13:52Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply19 Apr 2024, 13:52
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
TM
Thabisile M's updateReviewer Update
19 Apr 2024, 14:30And I was assisted by Tebogo, he has attitude. and while you are going to investigate then what must I do with my monies? Unfortunately I am going to reverse it and stop your debit order until I get full attention from you and proper clarity from a well trained consultant that does not have attitude. This is barely my first month but I already have a predicament with you guys, where is 3 years from now on, I am scared and asking myself if is this what you are doing to all your customer's. How does one recommend you to friends and family...I mean how do you even charge me pro rata where else I joined you within the current month not towards end of March and your consultant still told me you're gonna debit again month, it does not make any sense.
TM
Thabisile M's update19 Apr 2024, 14:30
Reviewer Update
And I was assisted by Tebogo, he has attitude. and while you are going to investigate then what must I do with my monies? Unfortunately I am going to reverse it and stop your debit order until I get full attention from you and proper clarity from a well trained consultant that does not have attitude. This is barely my first month but I already have a predicament with you guys, where is 3 years from now on, I am scared and asking myself if is this what you are doing to all your customer's. How does one recommend you to friends and family...I mean how do you even charge me pro rata where else I joined you within the current month not towards end of March and your consultant still told me you're gonna debit again month, it does not make any sense.
TM
Thabisile M's updateReviewer Update
19 Apr 2024, 14:55Thank you
TM
Thabisile M's update19 Apr 2024, 14:55
Reviewer Update
Thank you
Cartrack's replyOfficial
19 Apr 2024, 15:48Good day,
You welcome.
Kind Regards
The Cartrack Team
You welcome.
Kind Regards
The Cartrack Team
Cartrack's reply19 Apr 2024, 15:48
Official
Good day,
You welcome.
Kind Regards
The Cartrack Team
You welcome.
Kind Regards
The Cartrack Team
