Prioritize complaints do not threaten your customers with blacklisting, address complians in a human, respectable manner. Do not use your powers to suppress / punish your customers you turnishing your company cooprate image and losing customers.

Car Track should address its customers complaint with 48hrs, after the occurrence of the issue not in 2 years, because damage would already be done to both the company and its customers. I complaint in Jan 2022 and only in Jan 2024 they are starting to pay attention to my complaint. Your company image is being damaged by your employees who are avoiding addressing complaints in a respectable manner, and promptly.