Premiums Increase with no change in benefits

Car track is robbing us, they can not increase the premiums while the cover amount remains the same. I called hoping to get assistance on that matter because really i'm not happy with the yearly increase while there is no extra feature or upgrade happening on the device and the cover still remains the same. I was expecting for the cover amount to increase as well like other policies. Even the agents on the phone failed to help me understand my queries, he kept on saying "its the yearly escalation" , he couldn't even suggest that i speak to someone senior who will understand better my consent as a paying customer.