Premium waiver rejection

I signed up with car track sometime in 2022 and have paid my premiums in time till around November 2022. I was paying slightly below R150.00 a month for the contract.

I intentionally stopped paying because this is what had happened.

My device stopped working and I reported the issue with cartrack who promised that their maintenance department was going to call me to schedule maintenance.

I waited for days, weeks which turned into months but never got any feedback. I decided to stop paying because I knew this was the only way I could get them to contact me. And yes I was right, because after a few months without paying the premium I eventually got a call from their accounts department asking me to arrange a payment plan.

I explained to them that I wasn't comfortable paying the balance on my account as I cant pay for a service I never incurred or used. I even asked to get a premium waiver of some sort because I felt that I did not owe Car track anything and they were not supposed to continue billing me without fixing the device.

Eventually the months also turned into years and every now and then, they would get someone from their office to contact me regarding the outstanding balance. I continued telling them that I do not acknowledge owing them that.

They handed over my account to their attorney and also started getting calls from them to whom I explained the same issue more than 5 times now. I sold the car and asked if it was possible to cancel the contract and then make a payment plan to clear the balance they claim to be owing.

I was informed that I had to pay R2 650.00 as a cancellation fee plus the balance (which they continue increasing ever since 2022).

Right now the balance is approximately R 3 000.00 and an additional R2 650.00 cancellation fee is required for them not to blacklist me.

How is this fair guys? Paying almost R5 000.00 but you never used the service in 3 years but you were still billed.

I would understand if I wasn't using the service out of choice but its quite clear this wasn't the issue as I reported the device faulty.