GW
Gregory W

1 reviews | Active since May 2018

12 May 2018, 20:39

POVER SERVICES AND QUALITY FROM CARTRAC****!!!!!!!!

I would've rated 0 if I had the option.

I had Cartrack install a tracking device in my car on the 18th of January this year , by the 20th i washed my car and found the tracking device hanging out on its wires in my Cabbyhold...

Soooo , obviously on the 21st of January I reported this to my insurance Company as well as cartrack.

Cartrack came out and did a repair on my unit , it didn't even take the technician 10 minutes.

The unit was still not working , I reported this in a second email again on the 30th of January.

Since then I have received no response!!!!!!!

My fiance reported the tracking device not working again on the 7th of May , she even sweared at them , they told her they would phone me after 4pm to resolve the issue , I still haven't received a phone call?????

-I HAVE PRESSED THE PANIC BUTTON TO TEST THE UNIT , I RECEIVED NO RESPONSE AT ALL. -I HAVE DISCONNECTED MY BATTERY (HAD TO CHECK THE BATTERY ACID) AND RECEIVED NO RESPONSE?

So I would like to know how are they going to get my car back if ****** or help me in an emergency?

This is truly pathetic , and I will not refer anyone to install a cartrack tracking device.

It is now May , since January there is a debit order going off on my bank every month end for Cartrack , but the tracking device is not working and they are ignoring my enquiries.

I would hereby also like to say the following:

- I AM GOING TO REPORT YOU TO MY INSURANCE COMPANY AS WELL ON MONDAY.

ALL OF THE ABOVE INFORMATION CAN BE PROVIDED ON EMAIL AS I HAVE KEPT IT ALL ON FILE.

ANYONE THAT WOULD LIKE TO SEE THE PHOTO'S OF HOW POVER CARTRACK'S QUALITY OF INSTALLATIONS ARE , I WILL SEND IT.

MY CONTACT DETAILS BELOW.

Gregory Willmans ********** (phone me after 3:30pm please) **********

0
Replies (1)
Cartrack
Cartrack's reply13 May 2018, 07:37
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.

Kind regards

The Cartrack Team