Possibly the worst service I've ever received.

I had a tracking device installed to my vehicle about 6 months ago and have been paying for it each month ever since. About 4 weeks ago I was involved in an accident and the vehicle was subsequently towed and kept at a yard while my insurance attended to my claim. Not once have I received any notification from CarTrack regarding the device. I might as well have not had any device installed at all since they have no idea where my car is.

I've called CarTrack numerous times to ask why it is that no alerts were given when I had an accident or when the car battery died at the tow yard. They keep telling my that there has never been an alert on the device ever since it was installed. My car has been written off and I can't even get them to retrieve the device before the insurance moves the vehicle. I now wonder whether I've had a faulty device in the car this entire time. The service has been shocking to say the least, not a single call centre consultant was helpful, most were in fact dismissive of my queries. I'll never recommend this company to anyone.