PoorTrack

<p>My Wife's Vehicle(Polo GTI) was ****** from my complex on the 27/01/17 at 04:20am. Cartarck then picked up a signal that the battery was tampered with at 06:15am,the technician on call apparently tried to get a hold of us at that time however he couldn't and just left it like that instead of sending a recovery unit to track the car, we could have been seriously injured or inside the vehicle with the ******s but he says that it was too early to send out a team. We then phoned car track at 07:00am when we found out that the vehicle was ****** and after 7 hours later they found pieces of the car with a recovery unit but no proof that it was the same unit that was in the car or the same vehicle. They didn't give us feedback the whole time and we had to keep calling in to find out the status on the vehicle. This is very disappointing especially when their recovery time takes so long and the poor service that they gave. If they did what they suppose to do I'm sure they would have been able to recover the vehicle and not give those ********* 7 hours to strip the vehicle.</p>