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vusani M

1 reviews | Active since Jul 2018

30 Jul 2018, 15:14

Poorest Service Ever Received

From: Vusani Makatu Sent: 30 July 2018 01:44 PM To: 'Donald Mahlangu' ********** ********** ********** ********** ********** 'Nkosinathi Shangase' ********** Subject: RE: MAKA01610 - Refund

Hi Donald,

I am not happy with your service at all and I will not recommend anyone to use cartrack.

I have installed car track device sometimes in May 2018, since the device is installed my car is malfunctioning, battery does not charge anymore.

-I bought a new battery and same problems persist. -I took my car for diagnosis. -I took my car to electrician and I was advised that tracking device installed is faulty and causing my car battery to discharge. -You debited my account 3 times for a service that I didn’t receive and you don’t even bother to acknowledge my email regarding my refund or even advise when my refund will be processed.

Due to the inconvenience you have caused me this far, I don’t want to continue to do any business with your company.

You have caused a great loss of finance due to ******** and poor service from your company. I want to terminate my contract with immediate effect. Please arrange for one of your technicians to come and remove the device, I can’t even drive my car because your device is draining my battery.

********** 124 ********** 829605 / ********** 354

0
Replies (4)
Cartrack
Cartrack's reply30 Jul 2018, 15:16
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.


Kind regards
The Cartrack Team

vM
vusani M's update31 Jul 2018, 10:24
Reviewer Update
Poorest Service Ever Received From: Vusani Makatu Sent: 30 July 2018 01:44 PM To: 'Donald Mahlangu' ********** ********** ********** ********** ********** 'Nkosinathi Shangase' ********** Subject: RE: MAKA01610 - Refund Hi Donald, I am not happy with your service at all and I will not recommend anyone to use cartrack. I have installed car track device sometimes in May 2018, since the device is installed my car is malfunctioning, battery does not charge anymore. -I bought a new battery and same problems persist. -I took my car for diagnosis. -I took my car to electrician and I was advised that tracking device installed is faulty and causing my car battery to discharge. -You debited my account 3 times for a service that I didn’t receive and you don’t even bother to acknowledge my email regarding my refund or even advise when my refund will be processed. Due to the inconvenience you have caused me this far, I don’t want to continue to do any business with your company. You have caused a great loss of finance due to ******** and poor service from your company. I want to terminate my contract with immediate effect. Please arrange for one of your technicians to come and remove the device, I can’t even drive my car because your device is draining my battery. ********** 124 ********** 829605 / ********** 354 Official business reply We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved. Kind regards The Cartrack Team 30 Jul 2018, 15:16 19 hours ago Write a reply What are the conserns that you have noted, No one bothered to attend to my query. Your service is pathetic. come and remove your device i want to use my car.
vM
vusani M's update31 Jul 2018, 10:35
Reviewer Update
I am going to log a complain against your company with consumer protection act, Ncr and Ombudsman. I have given you enough time to attend and resolve all my query , but you dont seem to care about rights of your customers . well ,l am now taking the matter further.
vM
vusani M's update26 Aug 2019, 13:37
Reviewer Update
WHAT IS WRONG WITH THIS COMPANY CALLED CAR TRACK, THEY LISTED MY NAME AS A DEFAULTER WITHOUT RESOLVING MY QUERIES.