TP
Thabo P
1 reviews | Active since Mar 2015
23 Dec 2019, 13:03
Poorest service
This company dont take customers serious. A tracking device was installed in my vehicle about 3 weeks ago, one day my cellphone fell under the driver seat, when taking it,i saw the device, i called cartrack same time and was told the technicians works till five and i will be assisted the following day, since then i call,they transfer my call then hungs up, now the big question is i dont know if i have a tracking device, the panic button never worked and in the mean time i am paying.
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Replies (2)
Cartrack's replyOfficial
28 Dec 2019, 15:40Good day,
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply28 Dec 2019, 15:40
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
TP
Thabo P's updateReviewer Update
21 Jan 2021, 17:59I write again today to complain about the same challenge i had with cartrack previously, i continue paying my premiums in full even though my panick button is not working, after reporting it previously it was fixed, worked for a week then it never worked until today, so now i believe cartrack is just trapping me in case i get hijacked, they will simply say i didn't report my panick button. Now how many times must i report while when paying there is no any reporting? Now i demand a refund for all the premiums i paid for the panick button, except for the tracking device, very unprofessional
TP
Thabo P's update21 Jan 2021, 17:59
Reviewer Update
I write again today to complain about the same challenge i had with cartrack previously, i continue paying my premiums in full even though my panick button is not working, after reporting it previously it was fixed, worked for a week then it never worked until today, so now i believe cartrack is just trapping me in case i get hijacked, they will simply say i didn't report my panick button. Now how many times must i report while when paying there is no any reporting? Now i demand a refund for all the premiums i paid for the panick button, except for the tracking device, very unprofessional