POOR/BAD SERVICE WHILE PAYING

I have been debited by car track over months for a device installed on my Ford ranger and everytime I called Cartrack I was told I don't have an active contract and several Cartrack personnel said to me on several calls I made that "...well escalate this matter and you'll receive a call from our side clarify the issue/issues..." and not even once I received a call clarifying my concern until Kim called/emailed me telling me that corrective action has been done.

So basically I could have lost my vehicle while paying for a service over 3 years if there was an incident. Client services is not even willing to pull call records to hear what I say I have been told while paying monthly premiums.

I am still waiting on them for basically *****ing from me over the years/months.

My email: *** if you need to contact me with proper route cause analysis and reimburse me all that you took of my account while I was told I don't have an active contract