POOR SYSTEM

My car had been worked on and the response to an alert was instant. This was two weeks ago. However after notifying cartrack that it will be fixed after 72 hours I learned today that its been on maintenance since as I expected a call to enquire about a power supply being off. I called control and a lady there says that's how their system work if you don't call after its been worked on then it remains on maintenance. Then why ask the duration of it being worked on......cartrack has to look into its system cause my car wasn't monitored for 2 weeks. Meaning should anything had happened cartrack wouldn't have known and I would've been to blame......your system needs to be updated for the security of our cars. Having a car fault is stressful hence we pay for your services.