NM
Nathi M

1 reviews | Active since Feb 2020

26 Jan 2023, 09:44

Poor support and customer consideration

I'm having a serious problem with cartrack... They always try to debit money even during the month... And they cause my account to get charged for unpaid debit orders... I called and they tell me ish i don't understand.... And say they will keep debiting until month end... The charges I get for unpaid are more than the installment it self... This is not good... They don't even call to make arrangements... So poor service I even asked for a tech to come check my unit since last year but nothing...

I've been calling for a technician to check my unit but nothing.... The reason is because I always get false alert... My car shows its still at home while I'm at office... I've been with them for years and now I'm starting to experience all the problems that people were always complaining about.... And I've been say Mina I'm fine with them.... But now I'm seeing flames... This is not good...

And it hurts...

0
Replies (3)
Cartrack
Cartrack's reply26 Jan 2023, 10:08
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team 

Best regards,

NM
Nathi M's update26 Jan 2023, 10:58
Reviewer Update
That's the reply everyone gets... And after that nothing happens...
Cartrack
Cartrack's reply26 Jan 2023, 11:29
Official
Good day,  
 We note your concern.  Your review has been sent to the relevant department for further investigation and resolution. 

Kind regards 
 The Cartrack Team 

Best regards,