Poor services

Had a tracker with them, car was hijacked in August and tracker had been cut out by the hijackers, i didn't get new unit installation yet but they deducted money in September and now want to deduct again in October, what service am i receiving?

I phoned the accounts department and they told me im still liable to pay they dont care and cant tell me why i must pay they rather put ghe phone down in my ear

I asked cant the credit me for September then ill put a tracker again in my car but no response , ill rather go with a different company wont recommend car track to anyone because you have to pay for something you dont have they dont even just put payments on hold

Best part is that everybody tell me i will pay and im liable but cant answer me when i ask what service im receiving lol