Poor services and lack of empathy

Took out tracker unit with Car tracker in Nov 2022 , In September 2022 I was involved in a car accident car was irrecoverable . Contact Car tracker for advise on the way forward with my premiums and they insisted that I should continue paying till NOV 2023. Called last month informing them that I want to cancel next month since it will be my last month and they advised me that i first need to pay last premium then cancel contract . Called them today to Cancel was assisted by Kea Mokele who was not helpful and advised me that i need to give them a notice of 20 days before it can be cancel . Car track call center have no empathy , even though calls are recorded as client you don't have access to them . I have been for a year for a unit i am not using and now that i am done paying still struggling with canceling contract .