POOR SERVICES

I have never been so stressed in my life like this!!!

My unit has been faulty since the 13.04.2025. I flagged it and they tried a hard reboot they failed and I was advised that it needs to be repaired. The repair schedule was scheduled for the 4th of May 2025. Last night 22.04.2025 I couldn’t find my driver and I called in to have my car checked. They advised that they can not locate the car on their system and they will escalate to the recoveries team to have the car looked at, I provided all they requested including my number and alternative number to be contacted on when they recover or check on the car. Till this morning 23.06.2025 I was not called and nothing from Car track. I then decided to call as luckily nothing happened to my car but this was a clear heads-up that I am paying for services that they have not been providing for the past 70 days! I spoke to Thabang (Agent) and Colleen Sgam (TL) from client services. They both confirmed on a recorded line that my car unit is faulty and needs to be repaired but that’s not only the worry , the worry is if anything had happened to my car last night I would have lost a car and Cartrack couldn’t careless. Apparently my recovery escalation was closed and no one contacted me! The TL kept telling me that the agent system does show the exact dates when I was requesting for more information regarding me not reachable?? How can I not be reachable on both my number and my husbands number??? Apparently even the repair team couldn’t get hold of me??? When I asked , he told me the system doesn’t show the dates!! How can your systems that are supposed to be taking care of our cars does not have recorded dates???

Now my issues is what have I been paying for for the past 70days?? I request to be refunded for the past 70 days they told me that the contract doesn’t allow me??? How am I paying for services that are not being provided??

I am in distress as this happened with my other car and it was a hustle to have it repaired, called in 4 times being the one following up and chasing!! This is unacceptable and only realized that I could have lost a car last night!!!