Poor Service with CarTrack

I have a contract with Cartrack since 29 January 2025 , and my experience has not been very pleasant. I smssed a code to a number which I saw on 1 of there vehicles & the advert mentioned 2 months free subscription, when I signedup then ensured me I will get my 2 months free subscription I must just pay my prorata 1st, which I did end of January & today when I calle to find out if my next w month will be free they said no there is no notes on system and the free months are only for referrals (this is false advertising) as this was the only reason I signed up with CarTrack otherwise I would have gone with Netstar. I insist that I get my 2 months free subscription. Not only that the tracker is never correct it says like in Stellenbosch when I am looking at the vehicle in Brackenfell. and every time I have to call them to refresh on there side. What does it help have a tracker installed if it doesn't give the correct information. This is very disappointing.