POOR service & undermining potential clients by CarTrack

Over promising and under delivering by CarTrack once more. I requested installation of dashboard camera before Mid-December 2024 and they subsequently rescheduled the appointment to be on the 2nd January 2025 and I reluctantly accepted the arrangement though I was initially in doubt due to the length of waiting on the queue and when I finally agreed as they finally shifted to the 9th of January (yesterday). Guess what? CarTrack technicians were no show yesterday despite their confirmation by the sms on the day before yesterday (8th January 2025) as shown here,

“ Friendly reminder of your scheduled Cartrack fitment appointment for tomorrow 2025-01-09 between 9:00AM & 4:00PM. You will recieve a notification one hour before the technicians arrival.”

What is annoying is that when I phoned their offices today directly in the KZN branch (Pinetown) as I live in Durban, they immediately diverted my call to their main branch scheduling department back to Johannesburg where they do NOT actually perform installation but deal with administrative matters regarding my account. Now they are suggesting a further scheduling of 31st January 2025 there in Johannesburg.

There is an ************ lady here in Pinetown who seems NOT to be interested in performing her job, which is to provide service to the client, that is, to facilitate the dispatching of technician to my premises to do installation as per agreement. She seems NOT be accountable to anyone in this organisation because even the scheduling department in the Johannesburg Main branch can’t be able to transfer my call to their supervisor or whoever is higher up in the hierarchy.

Ultimately, I don’t know who is fooling who 🤷🏽♂️🤷🏽♂️