Poor service, Tracker not working

I have phoned in to Cartrack and spoken to several of your consultants regarding my two vehicles which has no signal, so therefore I cannot track it.

First one is VW Chico citi, 1999 model, white, CAA101572; Second is Isuzu Bakkie KB250 dc, CAA120289

The consultants passed me from one department to another, finally saying I need to speak to their Repairs people.

Up until now nobody has called me to arrange a day and time for the Repair/Maintenance guys to come out and check the tracker on my 2 vehicles in question. I also want to know if there will be costs i must pay for your guys to fix or reboot the Cartrack tracker in the 2 vehicles?

I pay every month for this subscription and just recently took over the payments for the Isuzu which was first paid for by driver's fiance. She then cancelled her payments in August 2020, so i have now undertaken to continue with payments for the Isuzu.

What is the use of having Cartrack trackers when they do NOT work?? Why must the client pay when your Tracker does not work properly? Surely a Maintenance plan should be part of the service?

Please get somebody to come here to make these trackers work asap