Poor service through and through.

Worst experience of my life, still waiting for a call back Itumeleng mtshana a week later, why are promises as small as a call back not being followed up with? And even emails being read and ignored? Ive now just called in to pay R350 rand to upgrade my policy as per my insurance, the funny thing is that I wanted to upgrade before 2 weeks only to find out there is no cooling off period, and because CARTRACK did not follow up with my insurance as to which plan they need to get me signed up on, I now am being liable do to their negligence??? I would love for someone who is actually willing to listen and try help to contact me, I asked for call recordings to be pulled? Still waiting, signed up back on the 13th of January. Never though customer service could be this bad, I'll be surprised if this company is still running for the next 36 months, actually they probably will still be there, cause they are so quick to take money wrongfully they must be making a killing. So there is me in a contract for 36 months, not keen but what can we do? Cancel and pay over 4000 for the ****test service available on the market? Mxm, would appreciate again someone to actually get back to me. But whether anyone will actually help still is yet to be seen.