poor service on car tracker

car track is disappointing on the 8 Feb 2024 my car was break in I lost the battery my question is why the car tracker not notify me that the battery is removed in the car or else told me that there something happen in the car they didnt see on the system if is usually cracking the car it seem they didnt tracking the car they just receive the premiums, imagine its been 5 years now I m paying car tracker before they usually call me if there something happen but now is failing me when I told them is advising that is going to send a technician to check what's happening or I m going to paid for installation, I m not agree on the statement they provided to me as I know they need to notify me as client if there something wrong in the car, I claim what I lost including my battery car tracker failed to provide the best service to me as client