Poor service, ****mers

Someone stole my car keys from the driver in the early hours of Friday 2026/01/02. When I called Cartrack to assist us with the location of the vehicle, they said the unit in the vehicle is faulty and so they can’t assist. Instead they booked for a unit repair. Now they want to schedule a date, I’m asking them from which vehicle??? They are doing nothing about it. My car is still missing. And yet they take my money every month.