Poor service, l won't recommend car tracker to anyone.

am writing to formally raise a complaint regarding the ongoing issue with my vehicle tracking unit and the service I have received over the past two weeks, that was extremely poor service.

It has now been two weeks since the tracking unit was removed from my vehicle, and to date, it has not been reinstalled, i communicated with them as in how the unit was been removed but instate they play hide and sick. Despite this, I continue to be billed for a service that is currently not being provided. This is both unacceptable and unfair.

Additionally, I have experienced repeated confusion and inefficiency from your team. Instead of arranging for the reinstallation of the tracking unit, I have been sent different technicians for repairs even though there is no unit installed in my vehicle to repair. This indicates a lack of coordination and proper handling of my case.

To make matters worse, I am still being pressured to make payments for a service that has not been delivered. I find this extremely concerning and unprofessional.

I request the following actions to be taken urgently:

Immediate cancelation of my contract. A full review and correction of my billing to remove any charges incurred during the period where no unit was installed. Clear communication and proper scheduling to avoid further inconvenience. Written confirmation that this issue has been resolved.

If this matter is not addressed promptly, I will have no choice but to escalate the complaint further.

I expect your urgent attention to this matter.

Kind regards Refilwe