1 reviews | Active since Aug 2023
Poor service, incorrect billing
Poor service, one of the consultants called me on the 3 of February, asking me if I know how to use the emergency button and I said no I have gone through the app to fami****ise myself with it. The lady confirmed my my reg number since I had a temporary registration by then only to find she’s adding a new subscription on my account. Then later I was debit led R79,45 which bounced back. I called to cancel whatever service. I believe she was just pushing the target with me.
Okay now um called daily, disturbed in my meetings, work schedules because of the R79,45 and I refuse to pay for it. I regret joining car tracker. I wish I went for other companies with agents that are clear, transparent and not receiving irritating calls. Worse part I pay my agreed premiums for what I picked for. They also have rude agents on WhatsApp and when I asked what is the R79,45 just said for arrears,you will be blacklisted, no explanation.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
The agent then proceeded to confirm my vehicle details, including my number plate, contact information, work number, email address, and next of kin details. At no point during this call was it explained that a paid Roadside Assistance service would be added to my account, nor was any pricing disclosed.
Toward the end of the call, the agent asked me to agree to the terms and conditions without first explaining the service, the cost, or that a subscription would be activated. My understanding at the time was that I was simply confirming or updating my personal and vehicle information.
Worse part initially I was told the R79,45 is for car fitment, then I’m told is for road assist, I’m receiving calls every now and then. You disturb me from my work. I called today at 09:56 the agent told me the invoice was removed. What more do you want of me? What more frustrating do you want to cause? I’m angry 😡 being honest.
The agent then proceeded to confirm my vehicle details, including my number plate, contact information, work number, email address, and next of kin details. At no point during this call was it explained that a paid Roadside Assistance service would be added to my account, nor was any pricing disclosed.
Toward the end of the call, the agent asked me to agree to the terms and conditions without first explaining the service, the cost, or that a subscription would be activated. My understanding at the time was that I was simply confirming or updating my personal and vehicle information.
Worse part initially I was told the R79,45 is for car fitment, then I’m told is for road assist, I’m receiving calls every now and then. You disturb me from my work. I called today at 09:56 the agent told me the invoice was removed. What more do you want of me? What more frustrating do you want to cause? I’m angry 😡 being honest.