CP
Charmaine P

1 reviews | Active since Jun 2020

09 Mar 2023, 14:03

POOR!!!! Service from CarTrack

I have 4 accounts with this tracking provider, they are truly pathetic, and I should have seen the warning signs with the initial installs. During install and even after install I would have multiple people calling me to schedule installs already scheduled and confirmed. More than 2 months ago I sold the one vehicle and requested a uninstall and install to new vehicle, months later this still has not been completed (After MULTIPLE calls and apparent escalations) but getting harassed daily by the account department indicating I am late on payment for work done. (WHAT WORK, IT IS STILL NOT DONE!!!!!) They are so disorganized it is actually not funny anymore. You might ask why you not just cancel your subscription, well if you want to cancel, they will charge you R2500+ per device and hope they cancel as they will haunt you for the money probably without removing or canceling your subscription. I also pray my cars don't get ****** as it seems they will not be able to find it.

0
Replies (2)
Cartrack
Cartrack's reply09 Mar 2023, 15:38
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team 
CP
Charmaine P's update20 Mar 2023, 09:40
Reviewer Update
11 Days later and still nothing was done, are you even able to find ****** vehicles? And still you phone me for payment, what a joke. Spoken to Darius who is the scheduling departments manager and nothing has been done. He is also avoiding my calls. Even requested the accounts department head Rorisang Kgasi to call me back and still waiting.