Poor Service from Cartrack

Yesterday I got an unauthorised debit of R1000. 00 from Cartrack again after I have spoken to the consultant last week on the 16th September 2023 and they confirmed that they wouldn't debit my account anymore. Today I call Cartrack customer service and the consultant said to me that there is an automated system that does so and they is nothing they can do, they cannot even stop it and although I have cancelled the contract with them and the consultant told me why I used the Cartrack services in the first place I should have used other services. The customer service is poor, I didn't even get a response from my previous reviews. Is such a Bull**** experience so now I am forced to close my account because they can not stop these debit orders.