Poor service from Cartrack

I am writing to express my deep dissatisfaction with the service I received from Cartrack as a first-time client. I had scheduled an appointment for a tracking device installation on Saturday at 10:00 AM. However, I found myself having to follow up with CarTrack multiple times throughout the day, which was highly frustrating.

Despite clearly stating my location as Gauteng when making the booking, it took four calls to discover that the technician had been dispatched to the Western Cape instead. To add to my frustration, no one took the initiative to contact me or provide any updates on the situation. This lack of communication is unacceptable.

Furthermore, my experience with the call center was far from satisfactory. The staff struggled to assist, and at times, it seemed they were unable to even hear me properly.

Given this poor service, I have decided not to proceed with Cartrack.