Poor Service from Cartrack

Cartrack has the worst response for email. I have been contacting them from 02.08.24 for repair on my tracking device and can get no response. The call Centre sends an email to the fitment centre in Durban to action and they have not responded despite 3 recipients listed on the mail. I have sent 3 emails requesting for a technician as my vehicle is for business and remains unmonitored due to negligence to schedule a repair.