Poor service from Cartrack

I am bitterly disappointed by the service I’ve received from Cartrack! I sent an email to Credit Controller Mohau Masike on the 8th of May, today is the 27th of June, that email has still not been responded to. On the 15th of May I sent an email to ***, no response. When I phone and follow up, am told the manager is on leave, the matter has been escalated, we will phone you back with feedback…I am still waiting.

Cartrack took more than a month to replace my tracking device but they still want me to pay for the month that my car was not tracked! How does that even make sense??

The accounts department phones me 2/3 times a day and I have to repeat the issue every single time! I was phoned again just after 7:45 this morning. But no one from Customer Service phones. I reluctantly cancelled my contract this morning because I cannot continue with a company that does not address its clients’ complaints. It’s a pity we have to come to public platforms to be heard!