Poor Service from Cartrack

Poor Administration and their employees just gives wrong report.Neil your are a ****. You never removed device from my car. Whoever also said I requested refund he is also a ****. I have requested service to remove device from one to another from December 14th 2020. I only got feedback on the 4th Jan 2021. I told your employees that I am longer interested in changing device from one to another. Both my cars still have your devices. Please sort this mess out and active my other car device. Your last debit was on 31st Dec 2020. My account is up to date.