NH
Nolan H

1 reviews | Active since Dec 2023

28 Aug 2025, 12:53

POOR SERVICE FROM CAR TRACK

Car tack is absolutely useless they only good in selling products but after sales service sucks. I have 6 vehicles on my fleet but i have endless issues with accurate tracking lately the camera systems stops working in 3 of my delivery vehicles due to so called depleted data, for one I was never informed about about limited data usage yesterday I bought 500 SMS but 24 hours later I'm still unable to view my vehicles and the tracking accuracy is pathetic, Problem is I have 3 year contract since it was installed December/January I brought this under my attorneys attention to cancel the contract and have the units removed This is not my first complaint they wanted to charge me for maintenance call outs which I reported 3 to 4 months ago the told me I'm out of the warranty time frame which I disputed due to their poor service and delayed response .I want the owner of car track to contact me personally as the stuff is full of apologies but ***********, I told them that I'm going to cancel the debit order.

0
Replies (12)
Cartrack
Cartrack's reply28 Aug 2025, 13:00
Official
Good evening, Nolan 

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team
NH
Nolan H's update28 Aug 2025, 13:04
Reviewer Update
Please note this is my second review due to the poor service
NH
Nolan H's update28 Aug 2025, 13:05
Reviewer Update
The next step is the Onbudsman
Cartrack
Cartrack's reply28 Aug 2025, 13:20
Official
 We apologize for the inconvenience caused. Your query will be attended to shortly. 
NH
Nolan H's update28 Aug 2025, 13:20
Reviewer Update
image.png 695.51 KB
NH
Nolan H's update28 Aug 2025, 13:21
Reviewer Update
this is what I'm dealing with
NH
Nolan H's update28 Aug 2025, 13:24
Reviewer Update
image.png 48.94 KBI 'm really now frustrated I have my vehicles on the road with expensive cargo yet I'm unable to view or track my vehicles
NH
Nolan H's update28 Aug 2025, 13:26
Reviewer Update
I'm tired of your apologies

Cartrack
Cartrack's reply28 Aug 2025, 15:40
Official
Please expect correspondence shortly. We sincerely apologise for the inconvenience caused. 

Thank you for your patience, 
The Cartrack Team
NH
Nolan H's update28 Aug 2025, 17:49
Reviewer Update
This is car track respoce this has nothing to do with the camara systems not working due to data...





Zandile April | Cartrack <***> | 4:19 PM (1 hour ago) | |
to me







Good day,
I hope you are well and keeping safe.
Kindly be advised that we attempted to contact you to resolve your query as soon as possible, following your Hello Peter complaint. However, the call was dropped on your end while we were still in the process of assisting you.
We sincerely apologize for any inconvenience this may have caused.
Please note that the camera has been tested and is functioning correctly. Regarding the pending repair, your unit is currently out of warranty. In line with Cartrack’s Terms and Conditions, you may proceed with one of the following options:
  • Add the R30 Lifetime Maintenance Warranty, or
  • Pay a once-off call-out fee of R600.
Should you require any further assistance or wish to proceed, please do not hesitate to reach out to us.
Kind Regards,
Zandile April
CEO Escalation
| |
NH
Nolan H's update28 Aug 2025, 17:50
Reviewer Update
Please note that I have contacted the Ombudsman and more steps to follow
NH
Nolan H's update28 Aug 2025, 17:52
Reviewer Update
these *********** people will apologize like its the end of world with no solution.