Poor Service from Car Track

I would like to bring to your attention the poor service I am receiving from Car Track. I purchase a GWM Steed 5 bakkie for my business and unfortunately for me there was already a Car Track unit already installed. And I say unfortunately due to the fact that I have received over 30 calls from Car Track Call Center day and night stating that they are receiving an alert yet my vehicle is stationary. There's been many occasions that my driver has already moved the vehicle only to be called 30 mins later from Car Track Call Center stating that there's an alert. If this was the case my driver and vehicle would have been in major danger and risk if the Car Track team only calls me 30 mins later. I have requested on numerous occasions for the technical team to contact me to resolve the issue of the delay in the alert. It's been over 8 months and I am yet to receive a call from someone regarding the issue. I should have gone with Netstar from the outset as my other vehicles have the units with no issues but I decided to try Car Track only to be disappointed over and over again. I am afraid that if something does happen to my vehicle Car Tracks Call Center would call me way too late. I definitely without a doubt will never install one of Car Track units ever in my vehicles. I some times receive calls at around midnight or even early hours of the morning from the Call Center. This is shocking. Go with a Vehicle Tracking company that can assure you of good customer service by at least contacting you when you escalate a problem. Car Track clearly does not care about their Customers.