Poor Service for what I pay for

What a poor customer service I’m writing this complaint after almost a week I’ve been sent from pillar to post by *********** consultants at Cartrack Last week MondayI spoke to Mbuso who promised to come back to me and never. I spoke to koketso on Wednesday who is useless cause she told me I don’t have an account with Cartrack. I spoke to Noma another useless who just said hold on forever until I make another call..I have a Commercial truck that was involved in accident and the insurance require the camera footage of which I can’t access… I was advised that the dbr box needs to be removed and footage done manually My Insurance needs that footage asap to continue with repairs Today on the 20th January 2025 I’m still waiting for the technician to go the truck and help with my request I’m paying for the service of cameras of which I can’t access now and I’m been sending from pillar to post by Cartrack…I hope this matter will be resolved and no other person get to experience this.