Poor service ever

I wish I have read the views before, I am a new client of Cartrack but I am very disappointed. My car was fitted on the 8th of July same day my car had ABS light and power steering wasn't working I contacted Sandile who was fitting my car, he apologized and came to fix what was wrong. I didn't know that the guy broke a fuse of my car, since then My car kept giving me problems until it was towed back to the dealership for the same thing and warranty didn't cover the costs of the new fuse and labor costs I paid.

On Saturday I called and Sello Motadinyane in accounts department advised me to send him an email stating my problem and attach all the evidence. I sent an email on Saturday until today no response as to how am I gonna be refunded as the problem was caused by Sandile who was sent by Cartrack to fit the device into my car.